Our Privacy Policy
WeFindFlats Ltd (“WeFindFlats,” “we,” and “us”) respects the privacy of its users (“you”) and has developed this Privacy Policy to demonstrate its commitment to safeguarding your privacy. This Privacy Policy describes the information we collect and process through our mobile apps and website (“our Sites”), how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our Sites or property search or other services (“Services”) or when transacting business with us. By using our Sites or Services you are accepting the practices described in this Privacy Policy.
This Privacy Policy was last updated in June 2021 and may be subject to
future revisions.
Our Sites are not intended for children and we do
not knowingly collect data relating to children.
WeFindFlats is the data controller and responsible for our Sites and
Services and for your Personal Data.
We have appointed a
Privacy Officer who is responsible for overseeing questions in relation
to this Privacy Policy. If you have any questions about this Privacy
Policy, including any requests to exercise your legal rights, please
contact the Privacy Officer: maria@wefindflats.com.
It is
important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during
your relationship with us.
Our Sites may include links to third-party websites, plug-ins and
applications. Clicking on those links or enabling those connections may
allow third parties to collect or share data about you. We do not
control these third-party websites and are not responsible for their
privacy statements. When you leave our Sites, we encourage you to read
the privacy notice of every website you visit.
Personal data, or personal information (“Personal Data”), means any
information about an individual from which that person can be
identified. It does not include data where the identity has been removed
(anonymous data).
By using our Sites or Services, you are
authorising us to gather, parse and retain data related to the provision
of the Service. We may collect, use, store and transfer different kinds
of personal data about you which we have grouped together as follows:
We do not knowingly collect any Special Categories of Personal Data
(this includes details about your race or ethnicity, religious or
philosophical beliefs, sex life, sexual orientation, political opinions,
trade union membership, information about your health and genetic and
biometric data).
Where we need to collect personal data by law, or under the terms of a
contract (i.e. User Terms and Conditions) we have with you, or we have a
legitimate interest in collecting because of service offered, and you
fail to provide that data when requested, we may not be able to perform
the contract or service we have or are trying to enter into with you. In
this case, we may have to cancel a registration or service you have with
us but we will endeavour to notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
You may give us your Identity, Profile, Contact, Financial Data and Marketing and Communications Data by using our Sites or Services including by creating a WeFindFlats account, or by corresponding with us by post, phone, email, social media or otherwise. This includes personal data you provide when you:
We may use various technologies to collect Identity, Profile, Contact, Financial Data and Technical Data from you when you use our Sites or Services.
We may also collect data if you interact with us via social media
accounts and via search engines, and from public sources such as
Companies House and the Electoral Register.
Among the third parties we may collect your Personal Data from include:
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We have set out below, in a list format, a description of the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your Personal Data for more than one lawful
ground depending on the specific purpose for which we are using your
data. Please contact us if you need details about the specific legal
ground we are relying on to process your Personal Data where more than
one ground has been set out in the text below.
To register you as a new customer or user of our Sites or Services.
To process and deliver our Services, including:
To manage our relationship with you which will include:
To administer and protect our business and Sites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant content to you and measure or understand the effectiveness of the content we serve to you.
Necessary for our legitimate interests (i.e. to study how customers use our Sites and Services, to develop them, to grow our business and to inform our marketing strategy)
To use our database and data analytics to improve our Sites and Services (including marketing, customer relationships and experiences)
Necessary for our legitimate interests (i.e. to define types of customers for our products and services, to keep our Sites and Services updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about Services that are similar to those already provided or which you have previously taken and which may be of interest (including our email newsletter and social media marketing)
We strive to provide you with choices regarding certain Personal Data
uses, particularly around marketing. We have also established the
following Personal Data control mechanisms:
Promotions from us
– We may use your Identity, Contact, Technical, Usage, Profile,
Marketing and Communication Data to form a view on what we think you may
want or need, or what may be of interest to you. This is how we decide
which products, services and offers may be relevant for you (we call
this marketing).
You will receive marketing communications
from us where you have opted to do so or where you have requested
information from us or purchased services from us or if you provided us
with your details when you entered a competition and, in each case, you
have not opted out of receiving that marketing.
Third-Party Marketing – We will get your express opt-in consent before we share your personal
data with any company outside WeFindFlats for marketing purposes, including
our WeFindFlats Partners.
Opting out– You
can ask us or third parties to stop sending you marketing messages at
any time by following the opt-out or unsubscribe links on any marketing
message sent to you or by contacting us at any time.
We will
need to maintain a restricted record of Contact and Identity Data where
you have opted out of receiving marketing and this is to prevent any
future marketing being carried out and, unless otherwise informed, no
other processing shall be carried out in relation to this information.
We will only use your Personal Data for the purposes for which we
collected it, unless we reasonably consider that we need to use it for
another reason and that reason is compatible with the original purpose.
If you wish to get an explanation as to how the processing for
the new purpose is compatible with the original purpose, please contact
us.If we need to use your Personal Data for an unrelated purpose, we
will notify you and we will explain the legal basis which allows us to
do so.
Please note that we may process your Personal Data
without your knowledge or consent in compliance with the above rules,
where this is required or permitted by law.
We do not share your personal information with others except as indicated in this Privacy Policy or when we inform you and give you an opportunity to opt-out of having your personal information shared. We may share personal information with:
We require all third parties to commit to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third parties to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions:
We may combine the non-personal information we collect with additional
non-personal information collected from other sources. We also may share
aggregated, non-personal information, or Personal Data in hashed,
non-human readable form, with third parties, including advisors and
investors, for the purpose of conducting general business analysis or
other business purposes. For example, we may engage a data provider who
may collect web log data from you (including Technical Data and Usage
Data), or place or recognise a unique cookie on your device to enable
you to receive customised advertisements or content. The cookies may
reflect de-identified demographic or other data linked to data you
voluntarily have submitted to us (such as your email address), that we
may share with a data provider solely in hashed, non-human readable
form. To opt out of cookies that may be set by third-party data or
advertising partners, please go to http:// www.aboutads.info/choices/.
We may use and share the non-personal information we collect
under any of the above circumstances.
In order to provide our Sites and Services we may be required to transfer your Personal Data outside the UK, to the European Union (EU) or European Economic Area (EEA) or US, for example.
If we transfer your Personal Data out of the UK or EU/EEA we will always seek to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
If you are using our Sites or Services from outside the UK, please be aware that your information may be transferred to, stored, and processed in the UK where our servers are located and our central database is operated. By using our Sites and Services, you understand and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.
We have put in place appropriate technical and organisational measures
to secure your Personal Data and prevent it from being accidentally
lost, used or accessed in an unauthorised way, altered or disclosed. In
addition, we limit access to your Personal Data to those employees,
agents, contractors and other third parties (including WeFindFlats
Partners) who have a business need to know. They will only process your
Personal Data on our instructions and they are subject to a duty of
confidentiality.
We have put in place procedures to deal with
any suspected Personal Data breach and will notify you and any
applicable regulator of a breach where we are legally required to do so.
Please note however that we cannot guarantee the security of third party
networks or systems.
We seek to use third-party technology
providers that are ISO27001 certified or equivalent (SOC II) where
practical.
We will retain certain information associated with your account for
analytical purposes and record-keeping integrity, as well as to prevent
fraud, enforce our Terms of Use, take actions we deem necessary to
protect the integrity of our Sites and Services or our users or take
other actions otherwise permitted by law. In addition, if certain
information has already been provided to third parties as described in
this Privacy Policy, retention of that information will be subject to
those third parties policies.
We will only retain your
Personal Data for as long as necessary to fulfil the purposes we
collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements.
To determine the
appropriate retention period for Personal Data, we consider the amount,
nature, and sensitivity of the Personal Data, the potential risk of harm
from unauthorised use or disclosure of your Personal Data, the purposes
for which we process your Personal Data and whether we can achieve those
purposes through other means, and the applicable legal requirements.
We have to keep basic information about our customers and
employees (including Contact, Identity and any financial data) for six
years after they cease being customers or employees for tax and legal
liability purposes, but we also keep this information to make it easier
for users to process new, follow-on or repeat service requests. Where we
rely on consent (i.e. for marketing) we will seek to renew this
regularly.
In some circumstances, we may anonymise your
Personal Data (so that it can no longer be associated with you) for data
analytical purposes in which case we may use this information
indefinitely and share it with third parties without further notice to
you.
If you have a WeFindFlats account, you have the ability to review and
update your personal information within the Sites by opening your
account via the web or mobile application and going to settings. More
information about how to contact us is provided below.
Under
certain circumstances, you have rights under data protection laws in
relation to your Personal Data. If you wish to exercise any of the
rights set out above, please contact us.
Obtaining your information.You may instruct us to
provide you with any personal information we hold about you. Provision
of such information will be subject to:
Removal of your data.You may terminate your account at any time, for any reason, by contacting us at welcome@wefindflats.com from the email address registered with your WeFindFlats account, and state clearly your request for account termination and the removal of your personal data.
No Rights of Third Parties.This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.
Changes to this Privacy Policy. We will occasionally update this Privacy Policy. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy. We recommend that you check our Sites from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
Our Sites use cookies to distinguish you from other users of our
website. This helps us to provide you with a good experience when you
use our Sites and also allows us to improve our Sites. By continuing to
use the Site, and accepting our cookie notifications, you are agreeing
to our use of cookies.
A cookie is a small file of letters
and numbers that we store on your browser or the memory of your computer
or device if you agree. Cookies contain information that is transferred
to your computer's memory.
We use the following cookies:
Please note that third parties (including, for example, advertising
networks and providers of external services like web traffic analysis
services) may also use cookies, over which we have no control. These
cookies are likely to be analytical/performance cookies or targeting
cookies.
You block cookies by activating the setting on your browser that allows
you to refuse the setting of all or some cookies. However, if you use
your browser settings to block all cookies (including essential cookies)
you may not be able to access all or parts of our site.