Definitions in this document apply throughout unless otherwise specified. Alternate definitions in other sections prevail. Terms can be both singular and plural.
Customer: Refers to any individual or entity that enters into a contractual relationship with WeFindFlats or utilise the flat search services or any of the other services offered by WeFindFlats.
Force majeure: Refers to unexpected and unavoidable events that prevent either the Customer or WeFindFlats from meeting their contractual obligations.
Package: WeFindFlats provides a selection of Packages, including:
Temporary flat: Refers to furnished flats which are NOT a hotel or Airbnb-service (where registration would not be possible) and allow for official registration. For a successful search, the customer must have the following documentation prepared before initiating the search with WeFindFlats: Customer’s ID, Visa or Visa appointment (for non EU citizens), and work contract.
Permanent flat: Refers to long term flats. These flats are generally unfurnished. For a successful search, the customer must have the following documentation prepared before initiating the search with WeFindFlats: Customer’s ID, Visa (for non EU citizens), the three most recent payslips from your job in Germany and a work contract.
Details of our packages are outlined on our website. WeFindFlats’s obligations are based on the selected package, bundle, or individual service. We provide only the services specified in the chosen option. Finalizing a rental contract isn’t required for fulfilling our obligations; WeFindFlats delivers the package Inclusions in the specified time frames as outlined in the selected package, adhering to § 4.
A. Scheduling of an additional flat viewing within a Permanent Package: €110 per viewing.
B. Accompaniment for flat viewings flat: €110 per service.
C. Accompaniment registration/re-registration: €110 per service.
A. Service Duration: The duration of the service is based on the selected package or the selected individual service (please see table in §4), as well as on the customer’s level of contribution. The service concludes once WeFindFlats has fulfilled the agreed-upon services. In particular, when the allotted number of viewings and options, as defined in the package, are provided within the specified timeframe.
B. Service Estimations: After confirmation of the service purchase, WeFindFlats calculates deadlines according to §4 to fulfil its contractual obligations.
C. Service Pausing: At the request of the Customer, the flat search can be temporarily paused for a period of up to six months, with an anticipated resumption date provided. In this case, the fee, if not already settled, must be paid directly.
This table provides a concise overview of the timeframes and specific details associated with our flat search services. It’s designed to provide a clear understanding of the durations and offerings for each type of flat package, ensuring transparency in our service commitments:
| Type | Package inclusions | Service duration | Ideal search start | Duration of rent |
|---|---|---|---|---|
| A. Temporary Housing Digital | Up to 7 available options matching at least 80% of search criteria | 4 weeks | 8 weeks before the planned move in date | 3–12 months |
| B. Temporary Housing Agency | Extra to A): accompaniment to 3 viewings | 4 weeks | 8 weeks before the planned move in date | 3–12 months |
| C. Permanent Housing Digital | Up to 12 available options matching at least 80% of search criteria & Set up of 3 viewings and support in setting up more | 12 weeks | 3 months before the planned move in date | From 12 months |
| D. Permanent Housing Agency | Extra to C): Set up of 2 extra viewings and accompaniment to 5 viewings | 12 weeks | 3 months before the planned move in date | From 12 months |
For the most up-to-date fees, please visit our Pricing Page. If prices were agreed upon separately, then these apply. All prices are exclusive of value-added tax (VAT).
The Customer is required to pay the contract price for the selected Package, Bundle, or individual service in advance. All prices are exclusively value-added tax. Invoices will be issued upon request after selection and confirmation of the desired service, and payment must be completed before the commencement of the service.
If the Customer cancels the service before its initiation, a full refund will be processed. ‘Service initiation’ is defined as the Initial Call, conducted after the package purchase, where client requirements are discussed. No refund will be granted if the Customer cancels the service after its initiation.
Refund requests must be submitted in writing to welcome@wefindflats.com. Refunds will be processed within 14 working days.
Circumstances warranting a partial charge include:
Customer’s Independent Search: If the Customer locates a flat without WeFindFlats’ assistance after the initial consultation call, but before receiving any offers from WeFindFlats, and wishes to terminate the service, a 75% refund will be considered. To validate this claim, the Customer must provide WeFindFlats with the signed rental agreement.
Visa/Residence Permit Rejection: If the search becomes unnecessary due to a visa or residence permit denial, where neither the Customer nor WeFindFlats is at fault, a 75% refund will be considered. Proof of such force majeure must be submitted to WeFindFlats to claim this refund.
Change in Employment Status:
3.1 If the Employer decides not to hire the Employee, or the employee declines the job offer, leading the Employee to discontinue the flat search before WeFindFlats has initiated, and no service has been provided, a 100% refund will be considered.
3.2 If the Employer decides not to hire the Employee, or the employee declines the job offer, leading the Employee to discontinue the flat search after WeFindFlats has initiated but not provided the service, a 75% refund will be considered.
3.3 If the Employer decides not to hire the Employee, or the employee declines the job offer, leading the Employee to discontinue the flat search after WeFindFlats has initiated but not substantially provided the service, a 50% refund will be considered.
3.4 If the Employer decides not to hire the Employee, or the employee declines the job offer, leading the Employee to discontinue the flat search after WeFindFlats has initiated but substantially provided the service, a 25% refund will be considered.
No refund will be granted if the Customer cancels the service after its initiation. ‘Service initiation’ is defined as the Initial Call, conducted after the package purchase, where customers’ requirements are discussed, unless the cancellation reasons are specified in point 6B.
The Customer holds the responsibility to:
The Customer is responsible for providing WeFindFlats with all required forms, documents, and accurate information in a timely, complete, and truthful manner.
The Customer should remain engaged and responsive throughout the process, ensuring they review offered listings and adhere to any scheduled appointments in a timely manner or provide cancellations with reasonable advance notice. This can include, but is not limited to, appointments with authorities, visits to flats, inspections of flats, or the collection and return of documents.
WeFindFlats’s liability for breaches of duty, whether contractual or tortious, is confined to instances of intent or gross negligence. However, this limitation does not apply in cases involving:
A. Harm to life, physical well-being, or health of the Customer.
B. Claims arising from the German Product Liability Act.
C. Breaches of fundamental contractual obligations, which are essential to the contract’s nature and whose violation would compromise the contract’s primary objectives.
WeFindFlats commits to handling the Customer’s personal data with utmost confidentiality, adhering to all relevant data protection regulations.
The data will be stored, processed, and used solely for the purposes and objectives as agreed upon in the contract. In certain circumstances, it may be shared with third parties, but only within the scope of these contractual agreements.